April 15, 2024

Tricia Oak

Business & Finance Excellency

Restaurants’ COVID recovery slows | Crain’s Chicago Business

The industry is raising the alarm. Its main lobbying group this week called on Congress for more aid to help meet payroll and pay down debt, citing a survey showing that a majority of restaurant operators have seen business conditions deteriorate in the past three months. Like many companies around the world, food-service firms are also hit by supply-chain bottlenecks

Underscoring the surge in expenses, a closely watched price gauge hit its highest since 1991 in August, driven by energy and food, the Commerce Department said Friday.

“Our kitchen labor costs are up 20%, maybe more,” said Jeff Katz, partner at Crown Shy and Saga in New York City. “The question is, how much more can the customer handle. We haven’t raised our prices yet, but these costs are real.”

The rebound has been shaky and uneven across the country, even for national chains.

Darden Restaurants Inc., which has about 870 Olive Garden locations, said last week that sales bounced back slightly in September after falling off in August. Georgia and Florida have seen pressure from the delta variant in recent weeks, Chief Executive Officer Gene Lee said on a conference call. But California locations are getting better.

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Large public-traded companies including Chipotle Mexican Grill Inc. and McDonald’s Corp. are scheduled to report quarterly earnings in October. While the recovery in fast food has been stronger, with brisk sales via drive-thru and takeout options, costs and the lack of workers are eating into profitability. 

“The biggest headwind is pure availability of labor,” said Credit Suisse analyst Lauren Silberman. “That’s all weighing on margins.”

Heading into the winter with Covid-19 still spreading in parts of the U.S., some customers may be more wary to patronize indoor venues. But one of the biggest concerns on restaurateurs’ minds today is the dearth of cooks and waiters, many of whom are unwilling to come back to the industry in spite of higher wages. 

“It’s a constant increase and you still can’t find people,” said Danny Abrams, owner of Mermaid Inn restaurants in Manhattan. “I had an Italian restaurant, Sirenetta, on the Upper West Side. I can’t reopen because I can’t find an Italian chef, I can’t find staff.”

Sit-down eateries are particularly hard hit, with employment still 500,000 jobs below prepandemic levels. Fewer staff and high turnover has hurt customer service, with clients complaining about inexperienced staff and wait times.

Many restaurateurs have raised menu prices, and consumers are starting to notice. Almost two-thirds of customers say they’re either ordering less or visiting restaurants less often due to price increases, according to an August survey by Bluedot, a location-based software company.

Still, nationwide sales have remained brisk since the economy reopened and Americans, many of them vaccinated and flush with savings racked up during long months of isolation, flocked back to eateries and pubs.

Spending at quick- and full-service restaurants is up 7% compared with 2019, according to data from dining-loyalty program Rewards Network. The number of customers is down, however, meaning part of the gain in dollars is due to higher menu prices. 

NoHo Hospitality co-founder Andrew Carmellini is seeing high demand at his restaurants in New York City, Baltimore, Detroit and Nashville. At Carne Mare in Manhattan, he has raised steak prices by 15%.

“Everything is costing more, especially in the luxury food category, but customers are paying the price,” Carmellini said. 

For how long remains the question. At a casual seafood place such as Abrams’s Mermaid Inn, the unofficial ceiling for entrees is $30. Beyond that, the place loses customers, he said. And yet the price of salmon has doubled, killing margins.

“It’s going to be touch and go for us, we’re planning for another fall and winter of uncertainty,” Abrams said. “ We are by no means out of the woods.” 

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