June 13, 2024

Tricia Oak

Business & Finance Excellency

FedEx and Microsoft announce new cross-system logistics answer for e-commerce

New supplying aimed at escalating service provider competitiveness in the e-commerce space by bettering purchaser engagement and furnishing improved shipping and delivery alternatives

MEMPHIS, Tenn. and REDMOND, Wash., Jan. 24, 2022 /PRNewswire/ — FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday declared the subsequent solution as element of their multiyear collaboration to renovate commerce, supply chains and logistics. FedEx and Microsoft will deliver together FedEx network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-system “logistics as a provider” for retailers, retailers and makes.



The companies share a eyesight for reimagining commerce ordeals for enterprises so they can supply their buyers more built-in ways to shop, and more rapidly, more economical deliveries. In present day entire world of just-in-time source chains, world-wide trade and accelerated e-commerce advancement, speed, flexibility and visibility are significant. Customer demands and anticipations have shifted across each individual business. Alongside one another, FedEx and Microsoft are working with equipment like artificial intelligence and device discovering to extrapolate new insights from the 17 million deals that pass by way of the FedEx community each individual day to support manufacturers produce improved consumer experiences.

Cross-platform, logistics as a service answer for brands
The companies announced strategies to introduce a exclusive information integration coupling information insights from FedEx with Dynamics 365 Intelligent Get Administration to help brands entry new information and facts and capabilities to better satisfy, ship and service customer orders even though simply integrating with their existing e-commerce platforms. This cross-system method assists brand names supply modern, superior-benefit ordeals immediately to their prospects which include a lot quicker, more value-effective supply near real-time shipping standing communications and practical, frictionless returns with about 60,000 fall-off places and printerless QR codes. For models dealing with greater tension to create affinity although managing larger get volumes, ensuring cost-successful fulfilment and decreasing high-priced buyer provider calls, this new technology delivers unprecedented prospect to leverage current units of document, optimize fulfillment and supply on their buy claims with enhanced precision, though benefiting from a much more comprehensive view of their purchaser.

“Practically two yrs back we established out on a mission with Microsoft to completely transform the commerce ecosystem,” said Raj Subramaniam, president and COO of FedEx Corp. “In that time, we have built sizeable progress, leveraging Microsoft Azure technology with our FedEx Surround answer, which presents crucial support in enabling sophisticated monitoring of time-delicate priority shipments. This subsequent period of our collaboration will keep on to connect the unmatched source chain insights from the FedEx community with the Microsoft Cloud to increase e-commerce encounters for models, merchants and people.”

Dynamics 365 Clever Buy Management works by using information and AI to make an omnichannel buy management software that integrates with current organization source scheduling (ERP) and purchaser romance administration (CRM) programs and can leverage an ecosystem of other buy supply units these as on the net e-commerce marketplaces, cellular apps and social commerce alongside standard ordering channels like digital info interchange (EDI) or brick and mortar issue-of-sale. The system is geared up with prebuilt connectors to the leading tools brands currently use for omnichannel purchase consumption, cross-channel buy fulfillment and shipping, and procedures-primarily based buy orchestration steps within a lower-code/no-code natural environment that takes advantage of AI and equipment discovering. Coupled with data and visibility into the FedEx network, the corporations goal to empower corporations with new, progressive strategies to improved provide their prospects.

“Additional than ever, it can be crystal clear just how significant getting a resilient supply chain is for every single organization’s achievement in the modern-day overall economy,” claimed Satya Nadella, chairman and CEO, Microsoft. “We are bringing details and insights from the FedEx community alongside one another with the Microsoft Cloud, setting up with Dynamics 365, to support organizations speed up their electronic transformation across their organization operations so they can offer clients far more integrated strategies to store, and faster, more successful deliveries.”

Empowering all industries with improved logistics source chain visibility
FedEx and Microsoft joined forces in Might 2020 to permit corporations to greater contend in modern increasingly electronic commerce ecosystem. The pandemic has dramatically accelerated e-commerce adoption and the electronic transformations of organization of all sizes. Pre-pandemic, FedEx projected that the U.S. domestic deal industry would hit 100 million deals for each day by calendar year 2026. The current market is now envisioned to strike this mark four decades quicker than envisioned, developing to 110 million deals a day in 2022 — with 86% of that advancement predicted to arrive from e-commerce.

FedEx Surround, the very first FedEx client-facing remedy developed applying Microsoft Azure cloud technology, is a testomony to the collaboration’s progressive opportunity and fast impact on how information is made use of in logistics. Constructed to leverage the tens of millions of information factors throughout the FedEx network, the FedEx Surround system leverages AI, equipment learning and analytics alternatives to proactively keep track of the danger to FedEx offers alongside a delivery route — this sort of as weather disruptions or visitors delays. This in close proximity to real-time facts presents prospects with visibility to the condition of their offer chain and permits them to proactively strategy remediation and alternate options that FedEx can assist execute to maintain a shipment on monitor.

FedEx Encompass was deployed in December 2020 and has been instrumental in supporting COVID-19 vaccine transportation. The system enabled FedEx to control checking this substantial maximize in priority cargo volume.

Seamless FedEx facts integration with Dynamics 365 Intelligent Purchase Administration is expected to be accessible to buyers in the U.S. in the second half of 2022.

About FedEx Corp.
FedEx Corp. (NYSE: FDX) delivers clients and enterprises all over the world with a broad portfolio of transportation, e-commerce and business companies. With once-a-year revenues of $90 billion, the organization presents built-in company answers by means of functioning providers competing collectively, working collaboratively and innovating digitally beneath the respected FedEx model. Continually ranked amongst the world’s most admired and reliable employers, FedEx conjures up its far more than 600,000 team members to keep on being focused on basic safety, the optimum moral and specialist requirements and the demands of their consumers and communities. FedEx is committed to connecting men and women and prospects all over the globe responsibly and resourcefully, with a goal to obtain carbon-neutral operations by 2040. To learn far more, be sure to pay a visit to about.fedex.com.

About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) allows digital transformation for the era of an clever cloud and an smart edge. Its mission is to empower just about every person and every single business on the planet to attain far more.

Ahead-Hunting Statements

Particular statements in this push release may well be viewed as forward-searching statements, these kinds of as statements relating to FedEx and Microsoft managements’ views with regard to future situations and economic effectiveness. Forward-on the lookout statements consist of all those preceded by, adopted by or that incorporate the text “will,” “may possibly,” “could,” “would,” “should really,” “thinks,” “expects,” “anticipates,” “ideas,” “estimates,” “targets,” “tasks,” “intends” or related expressions. Such ahead-wanting statements are topic to threats, uncertainties and other aspects which could cause true results to differ materially from historic practical experience or from long run results expressed or implied by these forward-seeking statements. Potential pitfalls and uncertainties consist of, but are not minimal to, the rate of potential e-commerce growth and our capacity to productively contend in the e-commerce market place, our capacity to successfully introduce e-commerce solutions in the anticipated time frame, customer acceptance of the FedEx Surround system and other things which can be discovered in FedEx Corp.’s and Microsoft’s respective press releases and filings with the Securities and Trade Commission. Any ahead-wanting assertion speaks only as of the day on which it is made. FedEx and Microsoft do not undertake or assume any obligation to update or revise any forward-wanting assertion, no matter whether as a final result of new information, future functions or otherwise.

Resource Microsoft Company