June 16, 2024

Tricia Oak

Business & Finance Excellency

Empowering Compact Organization: The Impression of Technologies on U.S. Compact Small business (2nd Edition)


  • Modest enterprise is all-in: 95% of U.S. small organizations use at minimum a single technological innovation system, with superior-tech utilization correlating with progress in revenue, work, and revenue.
  • Lots of currently using AI: Almost a person in 4 little companies have adopted Synthetic Intelligence (AI), main to improved functionality in promoting and communications. AI users saw a 12-point boost in their chance of income growth more than non-AI consumers.
  • Weary of laws: Regardless of the gains of technologies, about 50 % of modest business owners categorical concerns more than prospective tech regulations and the elevated prices and litigation stemming from out-of-condition laws.

The newest edition of the U.S. Chamber’s Empowering Compact Business enterprise report underscores how several engineering platforms participate in a important position in aiding small organizations navigate challenges—like workforce shortages and inflation—and how modest enterprises that embrace technological know-how outperform their peers and are more optimistic about the long term. Businesses are also looking at rising systems like AI to include to their arsenal of electronic tools to contend and increase their business enterprise.

This proceeds a development revealed in the inaugural version of this report released in 2022 that confirmed how technological know-how aided tiny corporations support about 100 million careers and add $17.7 trillion to the U.S. economy all through the pandemic, with 86% of smaller organizations indicating tech was their “lifeline.” 

“Small firms continue to be just about common in their adoption of a vast range of engineering platforms. Somewhat additional than in 2022, 95% of small business enterprise proprietors in the U.S. report making use of at the very least 1 kind of technological innovation system in the jogging of their organization.”

  • 87%

    Amount of money of compact companies that claimed amplified efficiency because of to technologies platforms

  • 1 in 4

    Quantity of small organizations utilizing artificial intelligence

Policy Suggestions

With out the proper procedures in place to encourage a virtuous cycle of know-how development and adoption, small firms could reduce their means to adapt and confront the new issues of the 21st-century economic climate. C_TEC gives the adhering to suggestions to policymakers to assure America’s modest firms notice their potential via digital applications and platforms.

  • Enact clever nationwide information privateness laws. As pointed out in this report, most tiny enterprises are involved about possessing to comply with out-of-point out technological know-how regulations. With 7 in 10 smaller corporations stating that restricting access to data could be dangerous to their functions, it is very important that Congress go a national privateness regulation that safeguards all People equally and preserves the advantages of a present day electronic economic climate.
  • Get AI regulations suitable. With virtually a single-quarter of smaller enterprises now making use of AI and viewing price from it, Congress ought to assure that the United States stays aggressive and encourages innovation though mitigating danger. In March 2023, the U.S. Chamber of Commerce’s Fee on AI Competitiveness, Inclusion, and Innovation produced a report highlighting the require for a possibility-centered tactic to AI regulation and not a single-sizing-fits-all bans, pauses, or procedures.
  • Upskill the digital workforce and schooling. Thegovt will have to endorse a 21st-century workforce that features tiny company owners and invests in Science, Technological know-how, Engineering & Math (“STEM “) and computer system science instruction to prepare the future generation of digital tool developers.
  • Stop overexposure to liability.In 1996, Congress enacted Section 230 of the Communications Act, which usually stops interactive pc providers from getting liable for the actions of 3rd-get together information. Considering that 1996, the online and data-pushed economic system have thrived. Congress should really reject calls to outright repeal this landmark law.
  • Use good competitors plan. Some contend that America’s longstanding antitrust regulations should be made use of to particularly goal America’s technologies sector. Congress should chorus from passing opposition legislation that singles out businesses for enforcement and deprives the companies’ owing approach.
  • Encourage the gig economy. As outlined in the report, compact firms using 3rd-occasion shipping platforms have benefited in conditions of development, employment, and earnings. Governments need to stay away from unnecessarily imposing limitations on adaptable perform arrangementsor avoiding app-based mostly shipping and delivery organizations from communicating precious, flexible earnings prospects to the community.
  • Link all Individuals. Broadband obtain is foundational for modest firms to use most electronic tools and to hook up with customers across the nation. To enhance personal sector efforts, policymakers must make qualified investments in substantial-speed broadband in unserved locations and should properly handle broadband affordability for low-income Us residents. To improve these investments, policymakers must streamline allowing needs and must keep away from expensive regulatory mandates this sort of as public utility–style procedures for broadband and domestic written content specifications.
  • Modernize and digitize governing administration. Eighty-two % of little corporations believe that the government should commit in IT modernization to aid streamline and increase significant small business desires like allowing and skilled licensure. By investing in upgraded IT, the authorities will deliver much better assistance to constituents and help save funds in the long operate.


To measure the result that a various selection of engineering platforms has experienced on modest organizations and the financial system, the Chamber Technological innovation Engagement Middle (C_TEC), working with Teneo Investigation, done a nationwide survey and econometric evaluation of the U.S. small enterprise ecosystem. We uncovered that technological know-how is a driver of economic good results for small organizations and that policymakers must really encourage an natural environment that enables all organizations to thrive with digital applications.